The Social Security Administration is taking steps to improve its online services by transitioning account holders to Login.gov. This move aims to ensure continued access to online Social Security services for both current beneficiaries and individuals who are not yet receiving benefits. By logging in and updating your account, you can take advantage of features such as requesting Social Security card replacements, estimating future benefits, checking the status of benefit applications, and managing current benefits. These online services are designed to save time for both users and the Social Security Administration, especially as the agency faces long wait times for phone inquiries.
The Social Security Administration has been working hard to address the issue of long wait times for phone inquiries. With an average speed to answer calls of about 36 minutes in the second quarter, the agency is striving to reduce this wait time to 12 minutes by the end of September 2025. By encouraging account holders to update their information and transition to Login.gov, the agency hopes to streamline services and make it easier for beneficiaries to access the assistance they need.
It is crucial to verify the legitimacy of websites and links related to Social Security. Legitimate links will begin with “https://” and end with “.gov/,” such as: https://www.ssa.gov/myaccount/. However, it is important to be vigilant against fraudulent websites that may try to imitate official links in order to trick individuals into providing personal information. If you receive a suspicious email or encounter a questionable link, it is best to avoid responding or clicking on it to protect your personal data.
Account holders who created their online “my Social Security” accounts before Sept. 18, 2021, are encouraged to log in and update their information to ensure a smooth transition to Login.gov. By linking your account successfully, you will maintain access to online Social Security services and other benefits. If you already have a Login.gov or ID.me account, no action is required on your part. Stay informed and proactive in managing your Social Security account to safeguard your information and make the most of the online services available to you.
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